Kansei, surfaces and perception engineering
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چکیده
The aesthetic and pleasing properties of a product are important and add significantly to themeaning and relevance of a product. Customer sensation andperception are largely about psychological factors. There has been a strong industrial and academic need and interest formethods and tools to quantify and link product properties to thehuman response but a lack of studies of the impact of surfaces. In this study, affective surface engineering is used to illustrate andmodel the link between customer expectations andperception to controllable product surface properties. The results highlight the use of the softmetrology concept for linking physical andhuman factors contributing to the perception of products. Examples of surface applications of theKanseimethodology are presented fromsaunabath, health care, architectural andhygiene tissue application areas to illustrate, discuss and confirm the strengthof themethodology. In the conclusions of the study, future research in softmetrology is proposed to allowunderstanding andmodelling of product perception and sensations in combinationwith a development of theKansei surface engineeringmethodology and software tools.
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